Terms and Conditions

Terms and Conditions of the Online Store www.kraspol.eu

1. Introductory Provisions

1.1. These Terms and Conditions govern the rights and obligations between the Seller and the Buyer in connection with the sale of goods through the online store www.kraspol.eu and orders placed on the basis of an individual quotation.

1.2. The Seller is:

KRASPOL s.r.o.
Registered office: Staničná 796, 906 13 Brezová pod Bradlom, Slovak Republic
Company ID (IČO): 47019131
Tax ID (DIČ): 2023695564
VAT ID: SK2023695564
Email: kraspol.m@gmail.com
Telephone: +421 918 474 129
Website: www.kraspol.eu

The company is registered in the Commercial Register of the District Court Trenčín, Section Sro, File No. 30394/R.

1.3. The Buyer may be a consumer or a business customer.

1.4. A Consumer is a natural person who, when entering into and performing a contract, does not act within the scope of their business activity or profession.

1.5. A Business Customer (B2B customer) is a person who purchases goods in the course of their business activity or profession.

1.6. Consumer rights are governed by the relevant provisions of the Slovak Civil Code, Act No. 108/2024 Coll. on Consumer Protection and other applicable legislation.

1.7. Purchases made by business customers are subject to the relevant legislation and individually agreed contractual terms. Provisions intended exclusively for consumers do not apply to B2B customers unless otherwise provided by law or agreed by the parties.

2. Product Range and Prices

2.1. The online store offers products and materials according to the currently published product range.

2.2. Information about products, their characteristics, dimensions, availability and prices is provided on the individual product pages.

2.3. Prices are stated in euros, including VAT, unless expressly indicated otherwise. Before submitting a binding order, the Buyer is informed of the total price, including applicable taxes and known delivery costs.

2.4. For products whose price or delivery costs cannot be determined in advance, the Seller will provide the Buyer with an individual quotation.

2.5. For sales to other Member States of the European Union, VAT is applied in accordance with the relevant tax legislation and the nature of the particular transaction.

2.6. The Seller reserves the right to change the product range and prices. Price changes do not affect contracts already concluded unless the contracting parties agree otherwise.

3. Ordering Goods

3.1. The Buyer may order standard goods through the online store’s shopping cart.

3.2. Before submitting an order, the Buyer has the opportunity to review and correct the information entered, selected goods and chosen payment or delivery method.

3.3. By submitting an order using a button that clearly indicates an obligation to pay, the Buyer places a binding order.

3.4. The Seller will promptly confirm receipt of the order by email. An automatic confirmation of receipt does not necessarily constitute the conclusion of a purchase contract.

3.5. The purchase contract is concluded when the Seller accepts the order and notifies the Buyer electronically or by another agreed method.

3.6. If the Seller cannot fulfil an order as requested, the Seller will inform the Buyer and propose further steps. An order may only be amended by mutual agreement of the contracting parties.

3.7. The Buyer is obliged to provide accurate and complete information necessary to process the order.

4. Individual Orders and Oversized Goods

4.1. Certain products, particularly oversized, heavy or specialised goods, may not be available for direct purchase through the online store.

4.2. For such goods, the Buyer may submit a non-binding enquiry through the contact form, by email or by telephone.

4.3. Based on the enquiry, the Seller will prepare an individual quotation, which may include the price of the goods, delivery costs, estimated delivery date and payment terms.

4.4. The purchase contract is concluded when the specific quotation is accepted in the manner agreed between the Seller and the Buyer.

4.5. If delivery costs cannot reasonably be calculated in advance, the Buyer will be informed before the contract is concluded of how such costs will be determined or that additional delivery costs may arise.

4.6. The fact that a product is oversized or individually ordered does not, in itself, exclude the Consumer’s statutory right to withdraw from the contract. Exceptions apply only in cases provided for by law.

5. Payment Terms

5.1. For orders placed through the online store, the Buyer may use the payment methods available during checkout.

5.2. Online payments may be processed through the Comgate payment gateway.

5.3. For individual orders, payment may be made by bank transfer based on an issued invoice or other payment details provided by the Seller.

5.4. The specific invoice due date and any additional payment terms are stated on the invoice or in the individual agreement.

5.5. Where advance payment has been agreed, the Seller may make dispatch of the goods conditional upon receipt of payment.

5.6. The Buyer will be provided with proof of purchase in accordance with applicable legislation.

6. Delivery Terms and Shipping

6.1. The Seller arranges delivery of goods within the Slovak Republic and to other countries of the European Union, subject to currently available shipping options.

6.2. Available delivery methods and their prices are displayed during checkout or specified in an individual quotation.

6.3. For oversized or specialised goods, delivery may be arranged individually according to the dimensions, weight, delivery location and carrier availability.

6.4. Before the contract is concluded, the Buyer will be informed of the delivery date or how it will be determined. Unless otherwise agreed by the contracting parties, the statutory delivery period applies to consumer sales.

6.5. If circumstances arise that may affect the agreed delivery date, the Seller will inform the Buyer and proceed in accordance with the relevant legislation.

6.6. The Buyer is advised to inspect the condition of the packaging and goods upon receipt and promptly report any visible damage to the carrier and the Seller. Failure to follow this recommendation does not, in itself, restrict the Consumer’s statutory rights.

6.7. For consumer orders, the risk of accidental loss of or damage to the goods passes to the Buyer in accordance with the relevant provisions of the Slovak Civil Code.

7. Consumer’s Right of Withdrawal

7.1. In the case of a distance contract, the Consumer generally has the right to withdraw from the contract without giving any reason within 14 days of receiving the goods, unless otherwise provided by law.

7.2. Where multiple goods are delivered separately or goods consist of several parts, the start of the withdrawal period is determined in accordance with the relevant statutory provisions.

7.3. The Consumer may notify the Seller of withdrawal by email at kraspol.m@gmail.com or in writing to the Seller’s registered office.

7.4. The Consumer may use the model withdrawal form, but its use is not mandatory.

7.5. The Consumer must send or hand over the goods to the Seller no later than 14 days from the date of withdrawal from the contract, unless the Seller offers to collect them.

7.6. The direct costs of returning the goods are borne by the Consumer, provided that the Consumer was properly informed of this obligation and unless otherwise provided by law or agreed by the parties.

7.7. If the goods cannot, by their nature, be returned by ordinary post, the Consumer must be informed before the contract is concluded of the costs of returning them or, where these cannot be precisely determined in advance, a reasonable estimate of those costs.

7.8. The Seller will refund the Consumer all payments received, including the cost of the least expensive standard delivery method offered, no later than 14 days after receiving the notice of withdrawal.

7.9. In the case of a sale of goods, the Seller may withhold the refund until the goods have been returned or the Consumer has provided evidence of having sent them back, whichever occurs first, unless otherwise provided by law.

7.10. The Consumer is responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functionality, provided that the statutory information obligations have been fulfilled.

7.11. The right of withdrawal does not apply to exceptions established by law, such as goods made to the Consumer’s specifications or custom-made goods.

7.12. The mere fact that the Seller does not normally keep the ordered goods in stock does not automatically mean that they are custom-made goods.

7.13. The right of withdrawal under this section does not automatically apply to business (B2B) purchases.

8. Liability for Defects and Complaints

8.1. The Seller is liable to the Consumer for defects in goods to the extent established by the Slovak Civil Code.

8.2. In consumer sales, the Seller is generally liable for defects that become apparent within two years of delivery of the goods, unless otherwise provided by law.

8.3. The Consumer may report a defect electronically at kraspol.m@gmail.com or in writing to the Seller’s address.

8.4. It is advisable to include the order identification, a description of the defect and, where possible, photographs. Failure to provide photographs is not, in itself, grounds for rejecting a complaint.

8.5. In the event of a defect, the Consumer has rights under the Slovak Civil Code, particularly the right to repair or replacement of the goods, an appropriate price reduction or withdrawal from the contract, where the relevant statutory conditions are met.

8.6. The Seller will provide the Consumer with confirmation of the reported defect and information about the period within which the defect will be remedied, in accordance with applicable legislation.

8.7. More detailed information about the procedure for exercising rights arising from liability for defects may be provided in a separate Complaints Policy, which must not restrict the Consumer’s statutory rights.

8.8. For B2B purchases, rights arising from liability for defects are governed by the relevant legislation and contractual agreements between the Seller and the Buyer.

9. Special Terms for Business Customers (B2B)

9.1. When purchasing goods for business purposes, the Buyer may provide their company name, registered office, company registration number, tax identification number and VAT identification number, where assigned.

9.2. For supplies of goods to business customers in other Member States of the European Union, the applicable tax treatment is determined in accordance with the relevant VAT legislation.

9.3. Where the statutory conditions for VAT exemption of an intra-Community supply of goods are met, an invoice may be issued without Slovak VAT.

9.4. Providing a foreign VAT identification number does not automatically guarantee invoicing without VAT. The Seller is entitled to verify the information necessary to apply the correct tax treatment.

9.5. For individual B2B orders, the contracting parties may separately agree on prices, delivery dates, payments and shipping arrangements.

9.6. Consumer protection provisions do not apply to B2B purchases unless otherwise provided by applicable legislation.

10. Personal Data Protection

10.1. The Seller processes Buyers’ personal data to the extent necessary to fulfil orders, comply with legal obligations and pursue other lawful purposes.

10.2. Detailed information about the processing of personal data is provided in a separate document, the Privacy Policy, published on the Seller’s website.

11. Alternative Resolution of Consumer Disputes

11.1. The Consumer has the right to contact the Seller with a request for remedy if they believe that the Seller has infringed their rights or if a dispute arises in connection with the exercise of rights arising from liability for defects.

11.2. If the Seller rejects the request or fails to respond within 30 days of its submission, the Consumer may submit a proposal for alternative dispute resolution to the competent entity under Slovak Act No. 391/2015 Coll.

11.3. One of the competent entities may be the Slovak Trade Inspection Authority, provided that it has jurisdiction over the particular dispute.

11.4. Information about alternative resolution of consumer disputes is available on the websites of the Ministry of Economy of the Slovak Republic and the Slovak Trade Inspection Authority.

11.5. The Consumer’s right to bring proceedings before the competent court remains unaffected.

12. Final Provisions

12.1. These Terms and Conditions apply to contracts concluded through the online store and to individual orders, unless the contracting parties validly agree otherwise.

12.2. Legal relationships are governed by the laws of the Slovak Republic. For consumer contracts involving an international element, this does not affect the protection afforded to the Consumer by mandatory provisions of the law applicable under the relevant European Union regulations.

12.3. The Seller may amend these Terms and Conditions. Contracts already concluded remain subject to the version in force at the time of their conclusion, unless the parties validly agree otherwise.

12.4. If any provision of these Terms and Conditions is invalid or unenforceable, this does not affect the validity of the remaining provisions.

12.5. These Terms and Conditions enter into force on [INSERT PUBLICATION DATE].